Are you looking for our Refund Policy?
We are arriving on a cruise ship. Do you pick us up at the Cruise Pier?
YES. The meeting point for cruise passengers is located directly across the street from the Cruise Pier at the Marti Sporting Goods Store. It is clearly visible as you exit the Cruise Pier, being just 50 yards away.
We are coming on a boat from Playa del Carmen, how do we find you?
You will arrive at the Ferry Pier, which is less than a mile from our meeting point at the Marti Sporting Goods Store. You will receive full directions with the confirmation of your booking.
We are staying at a hotel in Cozumel, where do we meet you?
Our meeting point is at the Marti Sporting Goods Store and you will receive full directions to there with the confirmation of your booking.
What time does your tour start and how long does it last?
We set off at 9.30 am seven days a week and the tour last approximately four and a half hours.
However, if your party has a minimum of ten people, we can make a special trip, by prior arrangement, if you prefer at 1.30 pm any day of the week.
How many passengers do your boats take?
All three of our top quality glass-bottomed boats have a capacity of 22 passengers, but to guarantee your total comfort and personal attention we rarely exceed 12 passengers.
That ensures you have a wide choice of seating and you receive personal attention at all times.
But this does mean we get booked up very quickly.
So booking your seats without delay is the best way to be certain of securing your trip of a lifetime.
How do I check if you are available on a certain day?
You can check our website at any time, night or day, and get a constantly updated completely accurate picture of our availability.
But please note, that can change in a heartbeat.
So – if you see a slot you want – book it right away. Because, with 80% of our bookings coming from the 20,000 daily cruise visitors, available slots tend to disappear as fast as a puddle in the desert.
My cruise ship docks in Cozumel at a certain time. What departure time should I select?
As you are coming by cruise ship, please remember there will be plenty of other folks all trying to disembark at the same time as you. So pick a departure time at least 30 MINUTES AFTER you are supposed to dock to allow for the delays in embarkation.
I am coming by ferry from Playa del Carmen. What time should I take the ferry to be in good time to meet you?
You will need to catch a ferry at least ONE HOUR BEFORE our scheduled departure time. Bear in mind our meeting point is about a mile from the Ferry Pier, which is where you will arrive on Cozumel.
You will receive full directions with your emailed booking confirmation.
Are there any extra expenses we should budget for?
NO. Unlike other tour companies, the cost of your disposable one time use snorkel tube plus the Marine Park entry fee and the beach party meal of freshly prepared guacamole, salsa, french fries and drinks are all provided, with our compliments, free of extra charge.
Do you cover the cost of my ferry from Playa del Carmen?
NO. This is one expense you will have to carry, because it would not be fair to the roughly 80% of our clients who only have a 50 yard walk to our meeting point if we were to add the cost of your ferry trip to our prices.
I’m staying in a hotel a fair distance from your meeting point. Do you cover the cost of my taxi?
NO. This is one expense you will have to carry, because it would not be fair to the roughly 80% of our clients who only have a 50 yard walk to our meeting point if we were to add the cost of your taxi fare to our prices.
What happens if the weather is so bad you are unable to leave the harbor?
In that very rare event, we would immediately issue you with a full refund.